Refund policy

Refund, Return & Warranty Policy

At GOT TINTED, we take pride in the quality of our automotive styling and technology upgrades. Because we offer both professional installation services and supply-only products, our policies are tailored to the type of service you receive.

🛠️ Supply & Fit Services (Installed by Us)

For all items booked under our Supply & Fit service (including multimedia screens and dash cam installations), we do not offer standard returns or refunds once the item has been professionally installed in your vehicle.

  • 12-Month Warranty: Every single Supply & Fit product we install comes backed by a comprehensive 12-Month Warranty from the date of fitting.

  • What's Covered: If the hardware develops a manufacturing defect, component failure, or operational issue within the first year, we will inspect, repair, or replace the unit for you.

  • Damages & Issues: Please test your system thoroughly upon collection. If you notice any operational issues post-installation, contact us immediately at gotinted@gmail.com so we can book you in to evaluate the system and make it right.

📦 Supply-Only Orders (Shipped / Collected Without Fitting)

If you purchased a product from us to install yourself or via a third party, we offer a 14-day return policy. You have 14 days after receiving your item to request a return.

  • Eligibility Criteria: To be eligible for a return, the product must be completely unopened, unused, in its original retail packaging, and in the exact same condition that you received it. Items showing signs of attempted installation, cut wires, or broken box seals cannot be accepted.

  • Proof of Purchase: You will need your digital receipt or order confirmation number.

How to Start a Supply-Only Return:

  1. Contact us directly at gotinted@gmail.com to request a return.

  2. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package.

  3. Returns must be sent to the following address: GOT TINTED, 1 Huntingdon St, London E16 1HS

  4. Please note: Items sent back to us without first requesting a return will not be accepted.

🔄 Exchanges

The fastest way to ensure you get the correct model (e.g., swapping an NBT BMW screen for an EVO model before installation) is to return the unopened supply item you have, and once the return is accepted, make a separate purchase for the correct item.

💳 Refunds (For Eligible Supply-Only Returns)

We will notify you once we’ve received and inspected your returned item to confirm if the refund has been approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at gotinted@gmail.com