Shipping & Booking Policy

At Got Tinted, we operate on a Supply & Fit model. This means we do not ship individual, loose hardware components directly to your home address. Instead, your ordered items are allocated directly to our installation team and brought straight to your scheduled installation appointment.

📅 Booking Confirmation & Turnaround Times

• Order Allocation: Once your order or deposit is successfully placed through our store, our team immediately allocates your specific multimedia screen, dash cam, or styling components.

• Scheduling Your Slot: We will contact you within 24–48 hours of order placement via the email address or phone number provided to finalize your installation date and time.

• Lead Times: Depending on component availability and our current workshop schedule, installations are typically booked within 3 to 7 business days of order confirmation.

🛠️ Installation Locations & Service Hours

We aim to make your upgrade completely hassle-free. All installations take place either at our designated workshop location or via our mobile fitting service (as confirmed during your booking call).

• Our Operating Hours: To fit around your busy schedule, we offer flexible installation slots during evenings and weekends.

• Arrival Windows: We ask that you ensure your vehicle is available at the agreed-upon time slot. If you are using our mobile service, please ensure there is adequate space and safe access around the vehicle for our technician to work.

🔄 Amending or Rescheduling Your Booking

We understand that plans can change. If you need to change your appointment date, location, or time slot:

• You must notify us at least 48 hours prior to your scheduled slot by emailing gotinted@gmail.com or messaging us directly.

• Cancellations made before any installation work has begun are eligible for a full refund of any deposits or payments made, in accordance with our Terms of Service.

📦 Supply-Only Orders (Special Exception)

In rare instances where a product is explicitly purchased as "Supply Only" (without our professional fitting service):

• Handling Time: Orders are processed and dispatched within 1–2 business days.

• Delivery Estimates: Shipped via trackable courier, typically arriving within 2–4 business days across the UK.

• Tracking: A tracking link will be automatically generated and emailed to you as soon as the courier collects the parcel.

📧 Questions & Support

If you have any questions regarding current installation lead times, slot availability, or a pending booking, please get in touch with us at gotinted@gmail.com.